Germany supports learning workshop on Single Window Services for social protection

A peer to peer learning workshop on single window services for social protection was held in Yogyakarta, Indonesia from 24 – 26 November, 2015. The workshop was jointly organised by the Indonesian Ministry of Social Affairs (MoSA) and ‘Global Alliances for Social Protection’, a programme funded by the Germany Ministry for Economic Cooperation and Development (BMZ) and implemented by GIZ. 50 delegates from six countries – host Indonesia, Brazil, Chile, India, South Africa and Tajikistan participated in the workshop.

The twin objectives of the workshop were to facilitate exchange of practical learnings between implementers and to encourage technical discussions on challenges and solutions from the field. Presentations from the participating countries were done through posters. Apart from this, a field visit was organised to one of Indonesia’s technical units for poverty alleviation, termed as UPTPK, in the district of Sragen. These single window service centres provide access to various services and programmes in selected locations across Indonesia.

The concept of Single Window Service (SWS) Centres has found popularity in the development cooperation context as a mechanism for delivering services more efficiently at the local level. They can be described as a single entrance point to several government bodies and services in a certain thematic field or for a specific purpose and target group. German development cooperation, through GIZ, supports SWS approaches in a state-wide programme in Karnataka, India and a pilot project in Tajikistan.

The presentations from the six countries implementing single window concepts helped participants understand the challenges faced by their counterparts and the solutions that have been developed. The Indian delegation comprised of officials from the Department of Labour, Government of Karnataka, who are implementing the Single Window Service Centres project. Supported by GIZ’s Indo-German Social Security Programme, the project is establishing 900 SWS centres across 30 districts of Karnataka. These service centres undertake awareness-building for unorganised workers on social security programmes and assist such workers to access selected social security schemes implemented both by state and central governments. The team also included a technical advisor of GIZ.

Some of the learnings the Indian delegation took away from the workshop included reaching missed-out beneficiaries through mobile outreach campaigns, establishment of a legislated framework to facilitate coordination between different government departments, providing adequate staff at the SWS centres, exploring Corporate Social Responsibility (CSR) channels for funding, and incorporating a grievance handling mechanism within the customised Management Information System (MIS) of the project.

The programme ‘Global Alliances for Social Protection’ aims to establish a close partnership among the Global Development Partners (Brazil, Mexico, South Africa, India, and Indonesia) and other interested countries like Chile, Peru and China. The programme uses the format of dialogues and lessons learned to discuss, refine, and pilot solutions for social protection systems and to process and analyse practical experiences.

More information on Single Window Service Centres, Karnataka: