Promoting inclusive digital public administration in Egypt

Context

The Egyptian Government sees digitalisation as a particularly good strategy for speeding up administrative procedures and improving public services. Personnel can then be redeployed in the future, thereby increasing public sector efficiency. 

However, public sector representatives lack expertise and examples of how human rights and regulations can be implemented in the digitalisation process. Citizens are also insufficiently active in the digital transformation and lack training in data protection and digital inclusion.

Objective

The Egyptian Government provides digital and citizen-centred services. The population is included in the digital transformation.

Approach

The project is promoting innovation to digitalise public administration. It advises the Egyptian Government and helps citizens develop digital skills. The project is working in the following areas: 

• Expanding the knowledge of state and non-state representatives by providing training in digitalisation; 
• Networking the persons responsible in the digital sector to improve public services. To do this, the project is developing innovation centres; 
• Advising the Government on strategies and coordination for a fair digital transformation; 
• Working with civil society organisations who train disadvantaged population groups in digital skills.

Last update: April 2025