Supporting administrative reforms in Jordan

Context

The Jordanian Government is facing a series of challenges – crises in neighbouring countries, widespread unemployment, and high levels of debt – which are restricting the government’s scope for action. This situation is driving societal pressure on the state to push forward with reforms to increase public participation and improve the capabilities of services.

The Jordanian Government has thus committed itself to boosting transparency and participation and launched a comprehensive modernisation roadmap aimed at making the public sector more responsive to the needs of the citizens.

Objective

The actions of the Jordanian public administration are focused more closely on the needs of the population.

Approach

The project improves the capabilities of the public administration sector in Jordan in order to develop a better relationship with the citizens. Administrative procedures and services are to be made more efficient, effective, and responsive to citizens’ needs.

The activities carried out by the project to achieve the stipulated reform goals are:

• advising the Prime Minister’s Office, training civil servants and assisting with individual measures to promote implementation. This includes improving services to citizens.
• promoting the design of regulations and legislation that are aligned the needs of the population and based on scientific evidence. This involves training civil service employees to better assess the consequences of policies and regulations. It also uses organisational development to improve the human and technical capabilities of selected institutions inside and outside the administration to carry out regulatory impact assessment processes.
• supporting the Jordanian administration in introducing HR management processes into public service institutions that are based on expertise by advising them on formulating skills-based job profiles and offering training on this subject.

Last update: July 2023